Guides first
Follow the topic that matches your screen — sign-in, dashboard, mock, or practice.
Help centre
Answers for every step of learning
Self-serve guides for account access, dashboard navigation, mocks, and practice drills. Start here before opening a ticket — most fixes take under two minutes.
13
Guides
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Topics
24h
Typical reply
PK
Local support
Tickets when signed in
Learners with an account can track replies in the dashboard instead of email threads.
Contact for billing
Payments, receipts, and package unlocks — use Contact with topic Billing and your order ID.
Start here
The issues students resolve most often without waiting for email.
Packages & human support
No guides match that filter. Try another word, or contact support.
Account & sign‑in
Create an account, sign in with email or phone OTP, and recover access when something breaks.
Dashboard & learning
After sign-in: continue courses, open packages, and find live classes or scores.
Mock exams
Timed exam-style papers — start, submit, and review every attempt.
Practice quizzes
Self-paced drills — build a set, answer at your speed, then read feedback.
Build a drill
Pick subjects, length, and mode for a custom question set.
Start a drill
Confirm your pack and begin at your own pace.
During a drill
One question at a time with explanations after each item.
Practice score insights
Strengths, weak topics, and what to drill next.
Course quiz scores
All quiz attempts for a specific video course.
How to get unstuck
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1
Search or pick a topic
Use the filter box or jump chips to find the guide that matches your issue.
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2
Follow the steps
Each guide mirrors the live MedPros screens so you can click along.
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3
Still stuck?
Contact us with your exam track, device, and what you already tried.
Common questions
Do I need an account to read help guides? +
No — all guides on this page are public. Sign in only when the guide sends you to your dashboard or a purchased course.
Why is my package or course locked? +
Confirm payment completed and you are signed in with the same email used at checkout. See Pricing for package paths, or contact us with your order ID.
Mock exam vs practice quiz — what is the difference? +
Mocks are timed like real papers. Practice drills are self-paced with explanations after each question — ideal for learning mode.
Can I use MedPros on my phone? +
Yes — use Chrome or Safari in mobile view. If video fails, note your browser version in a support message.
Talk to a person
Still stuck?
Include your order ID, course name, device, and browser when you contact us — it gets you a faster answer.
