Forgot your password?

The reset flow is deliberately simple: we send a single‑use link to your registered email. You open the link, choose a new password, and sign in again.

• The link is tied to your account and to your current session. Opening it on the same phone you requested from is the smoothest experience.
• It expires automatically after a short window (about 60 minutes). Expired links simply show an error — nothing on your account is affected.
• Once you finish a reset, any other reset link you had lying around becomes invalid. That is intentional.
• Requesting a reset does not sign you out of existing devices. You only get signed out if you actually change the password.

1. Open medpros.pk and click "Sign in", then choose "Forgot password?" below the password field. Or open /v2/forgot-password directly.
2. Enter the email address you registered with. Use lowercase and double‑check for typos — "wpopalkan" is different from "wpopalkhan".
3. Press "Send reset link". We show the same confirmation message whether or not an account exists, so attackers cannot use the form to guess valid emails.
4. Open your email inbox on the same device. The email comes from a medpros.pk address with the subject "Reset your MedPros password".
5. Click the button in the email within 60 minutes. You will land on a page where you can set a new password.

Before you request another reset, check the obvious places:

• Look in Spam, Junk, Promotions, Updates, Social and any "Focused / Other" tabs. Pakistan‑based accounts on Gmail, Hotmail and Outlook frequently file service emails in Promotions on the first go.
• Search your inbox for the word "MedPros" or "reset". Some mail clients hide older unread messages at the bottom of the list.
• Wait a full 5 minutes. On congested networks (exam season evenings, local ISP issues) delivery can take a few minutes more than usual.
• Confirm the email is the one actually on your account. If you registered through a campus cohort, check an old receipt or ask your coordinator.
• Make sure your inbox is not full. A 100%‑full mailbox silently rejects new mail on most providers.

After that, request the reset again — the new link supersedes the old one.

This is the harder case. Because the reset email is the only way we can verify you are the account owner, you need help from a human.

• Write to support@medpros.pk from the best email you still have access to. Include your full name, the last four digits of your registered mobile number, any order ID or invoice number you can find, and the course you are enrolled on.
• If you paid by bank transfer or JazzCash, attach a screenshot of the payment confirmation. This acts as strong proof of ownership.
• Do not create a second account hoping to "re‑buy" access — your existing entitlements are on the original account and cannot be moved without verification.

We usually resolve lost‑email recoveries within one working day.

When you reach the "choose a new password" screen, pick something you have never used on another website. Our rules are friendly but firm:

• Minimum 8 characters — more is better. A short pass‑phrase of three unrelated words is stronger than a "C0mplex!" password nobody can type on a phone.
• Do not reuse a password from Facebook, email, or any service that has been in the news for a data breach.
• If you use a password manager (Bitwarden, 1Password, Apple Passwords, Google Password Manager) let it generate the password — you will not need to remember it.
• Never share the new password. MedPros support does not need it and will never ask.

Q: How long does the reset email take? A: Usually under 2 minutes. During busy cohort launches or on slow ISP links it can take 5–10 minutes. If 15 minutes pass with nothing, check spam and then request again.

Q: I clicked the link but the page says "invalid or expired". What happened? A: The link is single‑use and expires quickly. If you clicked a second reset link or you waited more than an hour, start over from the forgot‑password page — a fresh request takes 30 seconds.

Q: Can I reset someone else's password if I know their email? A: You can request a link, but you cannot finish the reset without access to the inbox. The email is always delivered to the account owner.

Q: Does resetting the password cancel my enrolments? A: No. Your courses, quiz attempts and scores are untouched by a password reset. You will just be asked to sign in again with the new password.

Q: I reset my password but cannot sign in with the new one. Why? A: Nine times out of ten this is a typo in the new password. Request another reset and this time use the eye icon or a password manager so there are no hidden spaces or capital‑letter mistakes.