Support hours
We monitor [email protected] on business days (Pakistan Standard Time). Weekend messages are answered on the next working day. If your exam is within 48 hours, say so in the message subject.
Contact
Talk to the MedPros team
Reach MedPros by email, phone, or WhatsApp for help with academic packages, video courses, billing, and technical access. Lahore office · learner support in Pakistan.
24h
Typical reply
PK
Local support
WA
WhatsApp ready
4
Topic routes
How we can help
Questions about packages, courses, billing, or your account? Our Pakistan-based team replies by email — usually within one business day. For urgent playback or login issues, WhatsApp is often fastest when available. Pick a topic in the form so we route your message to sales, billing, or technical support. Signed-in learners can also open a tracked ticket from the dashboard.
What is your message about?
Tap a topic to pre-fill the form — or scroll to write directly.
Sales — courses & products
Which package fits your university year, institutional pricing, or teaching partnership.
Billing — payments & receipts
Receipts, failed payments, refunds under our policy, and invoice details.
Technical — access & playback
Login issues, device limits, video playback, or mock exam errors.
Other
Partnerships, media, or anything that does not fit the topics above.
Reach us directly
Office
OFFICE NO S-12, FATIMA CENTER, 2ND FLOOR, QUEENS ROAD NEAR GANGARAM GATE NO 3, Lahore.
Get a faster reply
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1
Check the help centre
Many sign-in and study questions are answered in step-by-step guides.
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2
Pick the right topic
Routing sales, billing, and technical mail to the correct team speeds up your reply.
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3
Add proof details
Order ID, course slug, device/browser, and screenshots help us fix issues in one pass.
Send a message
We reply by email. Use the same address you used at checkout for billing.
Include your MedPros order ID for billing questions, the exact course or package name for access issues, and screenshots with timestamps when video or mocks fail. One thread per issue helps us resolve faster.
Common questions
How fast do you reply? +
Most messages get a first reply within one business day (Pakistan time). Billing and technical issues with complete details are prioritised.
I already paid — why is my package locked? +
Send your order ID and the programme → university → year path you purchased. We will match payment to your account entitlement.
Can I apply to teach on MedPros? +
Yes — choose Sales / Other and tell us your specialty and teaching experience, or use Apply to teach on the instructors page.
Is there another way to reach you? +
Email and the form below are official. WhatsApp is for quick questions when configured. Sign in to open a support ticket with status updates.
Institutions & bulk enrolment
Medical colleges and study groups: tell us your institution name, city, approximate student count, and programme track (MDCAT, MBBS year, FCPS, etc.). We will follow up with cohort pricing and onboarding options.
Find us in Lahore
Visit by appointment — email us before you travel so someone can meet you.
Closing — We are here for learners and faculty
MedPros support is handled by people who know the product — not outsourced scripts. Whether you are buying your first academic-year package or publishing a course, we will point you to the right next step. SEO NOTE Contact page — channels, form topics, office, map embed.
